What are the exhibition dates/opening hours? Fermer

The exhibition is open to visitors from Tuesday 28 November to Thursday 30 November, from 8.30am to 6.00pm.
On exhibition days, exhibitors have access from 7.00am to 7.00 pm.

How do I get access to my Customer Area? Fermer

You can sign into your exhibitor area at this address : https://event.sitevi.com/2023/en/
To sign in, click on “Log in” and enter the e-mail address and password used for your registration.

I’ve lost/forgotten my password to log in to my exhibitor area. How can I retrieve it? Fermer

You no longer receive your exhibitor area access codes by post.

If you lose or forget your password, simply click on “Forgot  Password” and enter your e-mail address followed by “Submit”.

You will automatically receive a link to reset your account, sent to the email address of the stand manager.

To prevent it from being filtered into spam, you may wish to add the e-mail address [email protected] to your address book. 

I have already exhibited at the show. Can I reuse my customer account (email and password) to register for the new edition? Fermer

Your customer account remains active from one year to the next. To sign up, click here to sign up for the new edition and use the username and password that you used for the last show.
Please note that if you exhibit at several shows organised by Comexposium, your username and password remain the same from one event to another.


Can several companies exhibit on the same stand? Fermer

Yes, shared occupation is possible. To do so, the direct exhibitor or organiser of the group stand orders the corresponding article in the online store. For example, for a co-exhibitor, they must order the "Co-exhibitor pack” item.

This purchase can happen either at time of registration, or once it has been validated in the online store in your customer area. Once the order has been placed, the main exhibitor must complete the information about their partners in the section “Partners > Declare my partners” in their exhibitor area.

Once these have been entered, they must await the approval of the organiser in order for the partner companies to appear in the exhibitor list on the website. 

Can I choose my stand location? Fermer

You can tell your sales manager where you would like to exhibit, and they will do their best to accommodate you. You will then receive a stand proposal for your approval.

What documents must I supply to register? Fermer

You will be asked to supply a company registration document containing all your company details. If you are a foreign company, you will have to provide your community VAT number or a business certificate in order to be invoiced without VAT (although VAT is still payable on badges, invitations and parking spaces). 

What is the deadline for signing up to exhibit? Fermer

You have until the day before the exhibition opens, i.e. 17 November 2023, to sign up (subject to available space) 

Who can I contact after my registration? Fermer

Once you have signed up, your main contacts are the customer relations officers: [email protected]


What are the different exhibiting options? Fermer

We offer a range of indoor and outdoor exhibiting options.
To find out more, contact our sales team: https://en.sitevi.com/Exhibit2/Contact-the-SITEVI-sales-team
You can also find details of our exhibiting options in the stand simulation tool: https://event.sitevi.com/2023/

Where can I find information about my stand? Fermer

You can find the type of stand you ordered in your exhibitor area in the section “ Financial Zone> Orders and or > Items ordered" For further details on your stand type, please refer to the Exhibitor Guide. 

Where can I find the architecture rules? Fermer

The architecture rules are now available - click here

I am building my own stand. To whom should I send my plans? Fermer

You should send your plan to DECOPLUS at: [email protected] before 27 September 2023

I have a fitted stand. To whom should I send my plan? Fermer

If you have a fitted stand, the supplier will contact you directly.

How can I order additional services and options? Fermer

Technical services from Montpellier Events can be ordered as of 24 July

Electricity, water, parking spaces, rigging slings, telephone, internet connection

Need any further information? Contact SPL OCCITANIE EVENTS :

Exhibitor Department: + 33 (0)4 67 17 68 58 – [email protected]

Invoicing and Payment Department: + 33 (0)4 67 17 68 54 – [email protected]

How do I order services relating to my stand? Fermer

If you are building your own stand you can order your extra services in the online store of your Customer Area (partition walls, furniture, electricity, parking spaces, internet, etc) from June 2023

Safety Notice Fermer

Forms must be completed and returned by all exhibitors to ensure that the show runs smoothly and safely. You can find the “Safety notice” in the “Participation” section.

I am planning to display a machine in operation on my stand. What do I have to do? Fermer

Complete the online form Machines in operation (one form per machine) in your customer area.

This form will be used to:
- Help you in installing your machine during stand assembly.
- Provide information to the safety officer who will visit your stand to ensure that your setup complies with the exhibition's safety regulations
- Pass on information to visitors, as part of a "machines in operation" visitor trail specially created to encourage them to visit your stand to watch your machine demonstrations.

Where can I find all the different regulations, T&Cs, etc.? Fermer

Rules and regulations can be downloaded from your customer area in the section "Practical information > Regulations & T&Cs".


How many exhibitor passes am I entitled to? Fermer

Your exhibitor badge allocation depends on the size of your stand :

12 – 30 m² : 5 badges / 31 – 50 m² : 9 badges / 51 - 100 m : 12 badges / 101 - 150 m² : 15 badges / 151 – 250 m² : 20 badges / 251 – 350 m² : 25 badges / > 350 m² : 30 badges

For co-exhibitors or collective direct exhibitors : 3 badges 

How do I collect my exhibitor badges? Fermer

You can download and print or send your exhibitor badges one month before the show, i.e. 28 October 2023, provided that you have paid the balance of your invoice. Once you cave created them, you can download them as a PDF individually or all together. Your exhibitor badges are also valid during stand assembly and dismantling. 

How can I personalise my exhibitor badges? Fermer

You can personalise them in your exhibitor areas in the section "Badges & Invitations" > Exhibitor Badges  or by clicking on the button on the homepage. 

How can I buy additional exhibitor badges? Fermer

You can order extra badges from the store "Badges and badge readers" in your exhibitor area: https://event.sitevi.com/2023/en/


How will I receive my printed invitations? Fermer

A quota of bilingual (French-English) printed invitations is included and mandatory in your registration; they will automatically be sent to you from July 2023.
Stand < 30m²: quota of 10 invitations/m²
Stand > 30m²: quota of 300 invitations (soit 6 packs of 50 invitations)
You can also order additional packs of invitations (€130 ex VAT per pack of 50).

Where will I receive my invitations? Fermer

You will receive them at the postal address indicated at time of registration. You can change this address in your exhibitor area in the section Participation > Delivery Address.

How can I buy additional e-invitations? Fermer

You can buy e-invitations in the Store in your customer area: https://event.sitevi.com/2023/en/

How do I use my e-invitations? Fermer

In your customer area, in the section "Invitations ", you will soon be able to access your e-invitations and mail them out to your customers. 


How do I register for the catalogue? Fermer

You can register for the exhibition catalogue in your exhibitor area in the section “Communication and catalogue” which opens in May 2023. All exhibitors are registered free of charge in the official catalogue with their stand number, contact details, e-mail address and website. You can order additional promotional services with your registration.

Where can I generate and download my personalised banner? Fermer

SITEVI provides customisable banners through which you can publicise your participation on your communications materials (press releases, website, e-mail signature, adverts, social media, etc.): https://sitevi-2023.mediakit.cc/en

How can I order promotional tools? Fermer

To order promotional tools, visit your exhibitor area in the “Shop” section." For further information, download the promotional tools catalogue available in your customer area, or contact our media space selling partner EPRIM. 

EPRIM – Philippe Delon +33 (0)1 30 38 30 77 • [email protected]

Where can I upload my press materials? Fermer

Upload your press releases in the Registration section.

How can I take part in business meetings ? Fermer

Sign up in the customer area in the section "Communication > Business meetings". The service is free of charge. 

How can I declare my new products? Fermer

Sign up in the customer area in the section "Communication > New products". The service is free of charge. 


I haven’t received my invoice, where can I find it ? Fermer

You will find your invoice in your customer area in the section “Financial area > Invoices and payments”. If it does not appear, this is because the invoice has not yet been issued and our billing department will do so at their earliest opportunity. If you are not the payer of the invoice, you will not have access to invoices and we suggest you contact the organisation tasked with paying for your stand.
You will receive an e-mail to notify you when your invoice/credit note has been issued in their customer area.
Invoices and credit notes are only sent by post.

How do I change / cancel an order? Fermer

Exhibitors can delete or modify an order which is still in their basket, meaning that they have not yet confirmed the order.

Once an order has been confirmed by an exhibitor, it can no longer be deleted or modified. Please send your request to [email protected]. Once the modification has been noted by our teams, the exhibitor will receive a confirmation e-mail.

Please note: you can only cancel or modify orders up until a certain date. Once the service has been delivered or installed, it is no longer possible to change or cancel it.

Where can I consult my orders? Fermer

You can consult all your orders in your exhibitor area under the section “Financial area > Orders and/or Articles ordered”.

Can someone else place orders on my behalf ? Fermer

If you are the stand manager, your customer area gives you the opportunity of creating users who can place orders, complete forms or manage your account on your behalf (e.g. stand fitter, PA, etc.).

By default, the contact's e-mail address is the generic company address. You can change it in the form.

If you do delegate authority to other people, you also undertake to pay for any orders they have placed on your behalf.
If you declare a contact, they will automatically be sent an e-mail to sign in to your customer area.

How can I delegate orders to a stand fitter, a decorator or other service providers? Fermer

You can declare the decorator or fitter in "My account > My decorators". An account specific to the decorator is then opened and linked to the exhibitor's customer area. The decorator can then place orders independently. These orders will be invoiced to the decorator / fitter.
If you have several stands, you must declare the decorator on each of them.

Where can I find the exhibition’s bank details ? Fermer

The exhibition’s bank details are at the bottom of your invoices and order forms. 

How can I recover my VAT? Fermer

For details on how to apply for a VAT refund, you can contact TEVEA INTERNATIONAL at the e-mail address [email protected].

Are articles in the online store subject to a surcharge? Fermer

The online store closes on 17 November at 5pm CET. After this time, orders are subject to a surcharge.


What are the stand assembly/dismantling dates? Fermer

The assembly and dismantling dates and times for SITEVI 2023 are available in  your Customer area in the section "Home > Participation > Stand > Practical information > Stand fittings or by clicking here

How do I order assembly/dismantling badges for my suppliers and contractors? Fermer

Assembly/dismantling badges for suppliers and contractors are not nominative and can be obtained at the hall entrances as soon as stand assembly begins, from the security service appointed by the organiser. They do not grant access to the show during ordinary opening hours, from Tuesday 28 November to Thursday 30 November at 6.00pm. 

I have a technical or logistical question Fermer

If you have a logistical query, you may find the answer in our Exhibitor Guide available online from June 2023, or click here


What address should I send my equipment and fittings to? Fermer

The address you should indicate is:
Parc des Exposition de Montpellier – Salon SITEVI 2023
Hall (Number) – stand n° (letter + number) – Company name
Contact on stand (with mobile phone number)
Route de la Foire – 34470 Pérols - France
Please note: deliveries and acceptance thereof takes place under the responsibility of the exhibitor and in their presence on the stand. The Exhibition Centre and exhibition organiser accept no responsibility.

Where can I park my car during stand assembly? Fermer

Parking is free during stand assembly until 27 November 2023 at 11.00pm and during dismantling.

Where can I park during the show? Fermer

If you have a bare stand or Basic formula, order your car park spaces in your customer area and collect the passes during stand assembly at the exhibitor desk in reception hall A.

Turnkey fitted stands come with one or two car parking spaces: 12 - 24m² : 1 space / > 24 m² - 36 m² : 2 spaces. You can collect these from the exhibitor desk during stand assembly.


Can you recommend somewhere to stay? Fermer

To consult the range of accommodation offered by B-Network, the exhibition's official hotel booking platform, and enjoy preferential prices, visit : https://en.sitevi.com/Practical-infos/Accommodation-in-Montpellier


Where can I find the exhibitor list? Fermer

The list of registered exhibitors can be found on the exhibiton website : https://en.sitevi.com/Catalogue

I'm an exhibitor and I need a visa. What do I have to do? Fermer

In your customer area, click on "Personalise your exhibitor badges / Visa letter".

How can I find stand reception personnel or security for my stand? Fermer

Contact the Exhibition Centre: Exhibitor Services : + 33 (0)4 67 17 68 58 – [email protected]

Am I allowed to play music on my stand? Fermer

Please contact Sacem for information on the place and level of decibels authorised.

Can I bring my dog to the show ? Fermer

With the exception of guide dogs, animals are not admitted to the exhibition.

How can I order a meeting or conference room? Fermer

Contact the Exhibition Centre – Carla Basso : Tel. : +33 (0)4 67 17 68 07 – mail : [email protected]

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